okbae Privacy Policy

Section 1

Information We Collect

okbae collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically as you use our services, and in limited circumstances from trusted third-party sources for identity verification and fraud prevention purposes. We collect only what is genuinely necessary to provide you with a safe, functional, and compliant betting and gaming experience.

The categories of personal data we may collect are set out below. Not all categories will apply to every user — for example, payment data is only collected from users who make a deposit, and verification documents are only requested where identity checks are required.

Section 2

How We Use Your Data

okbae processes your personal data only for specific, legitimate purposes directly related to the provision and improvement of our platform. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which we use your personal data are as follows:

• Account management:  Creating and maintaining your okbae account, authenticating your identity at login, and enabling you to access all platform features.
• Transaction processing:  Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, and bank transfer; maintaining accurate financial records of all account activity.
• Identity verification:  Conducting Know Your Customer (KYC) checks to confirm your age (18+), identity, and ownership of payment methods before processing withdrawals.
• Responsible gaming:  Monitoring betting and gaming patterns to identify potential problem gambling behaviour and applying appropriate safeguards such as deposit limits, cooling-off periods, and self-exclusion where necessary.
• Fraud prevention and security:  Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and abuse of bonuses or promotions.
• Customer support:  Responding to your enquiries, resolving disputes, and providing assistance via live chat or email.
• Platform improvement:  Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and user experience.
• Marketing communications (opt-in only):  Sending promotional offers, bonus notifications, and seasonal campaign information to users who have expressly opted in to receive such communications. You may opt out at any time.
• Legal compliance:  Meeting our obligations under applicable laws, including record-keeping requirements, responding to lawful regulatory enquiries, and co-operating with law enforcement where legally required.

Section 3

Data Sharing & Third Parties

okbae does not sell your personal data. We share your information only with carefully selected third-party partners where doing so is strictly necessary for the operation of the platform or required by law. All third-party partners with whom we share data are contractually obligated to handle your information in accordance with appropriate data protection standards and to use it solely for the specific purpose for which it was disclosed.

The categories of third parties with whom okbae may share personal data are described below:

• Payment processors:  bKash, Nagad, Rocket, Upay, SureCash, and participating banks receive the minimum financial data necessary to process your deposit or withdrawal transactions.
• Identity verification providers:  Third-party KYC service providers may receive copies of identity documents submitted by users to verify age and identity. These providers operate under strict data handling agreements.
• Game content providers:  Providers such as Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe may receive a unique, anonymised player identifier for the purpose of managing your game session and recording game outcomes. They do not receive your name, contact details, or financial data.
• IT and infrastructure providers:  Cloud hosting, cybersecurity, and platform maintenance service providers who may have limited, access-controlled exposure to personal data stored on our servers as part of their service delivery.
• Analytics providers:  Aggregated, anonymised platform usage data may be shared with analytics partners to support platform improvement. No individual-level personal data is shared for this purpose.
• Law enforcement and regulatory authorities:  okbae will disclose personal data to competent authorities when legally compelled to do so, including in response to court orders, statutory investigations, or anti-money laundering reporting obligations.

Section 4

Cookies & Tracking Technologies

okbae uses cookies and similar technologies — including local storage and session tokens — to make the platform function correctly, keep your session secure, and understand how users interact with the site in aggregate. We do not use third-party advertising cookies or behavioural tracking technologies that follow you across websites outside of okbae.

The types of cookies used on the okbae platform are categorised as follows:

You can manage or delete cookies at any time through your browser's settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to your okbae account, as session authentication relies on these cookies. Disabling functional or analytics cookies will not affect your ability to place bets or play games, but may result in a slightly degraded user experience.

The data collected via analytics cookies is aggregated and does not identify you as an individual. okbae uses this data solely to understand which features are most popular, where users encounter difficulties, and how to prioritise platform improvements. No individual browsing profiles are built from this data.

Section 5

Data Security & Retention

okbae takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your browser and our servers.
• Encryption at rest for sensitive stored data including financial records and verification documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific job function.
• Regular penetration testing and security audits conducted by independent third-party cybersecurity specialists.
• Multi-factor authentication for all internal administrative systems that contain personal data.
• Incident response procedures to detect, contain, and report data security incidents in a timely manner.

Despite these measures, no online platform can guarantee absolute security. You play an important role in keeping your account secure — use a strong, unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

Data Retention

okbae retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods we apply are as follows:

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. Anonymised data may be retained indefinitely for aggregate statistical purposes.

Section 6

Your Privacy Rights

As a user of the okbae platform, you have meaningful rights over your personal data. okbae is committed to honouring these rights promptly and without unnecessary obstruction. The following rights are available to all registered players:

• Right of access:  You may request a copy of all personal data okbae holds about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to rectification:  If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many details directly from your account settings, or contact support for assistance.
• Right to erasure:  You may request that okbae delete your personal data in circumstances where it is no longer necessary for the purpose for which it was collected. Please note that this right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted on request until the applicable retention period has passed.
• Right to data portability:  You may request that we provide your personal data in a machine-readable format so that it can be transferred to another service provider of your choice.
• Right to object to marketing:  You may opt out of marketing communications at any time. Each promotional email or SMS from okbae contains clear unsubscribe instructions. You may also opt out by contacting support directly.
• Right to restrict processing:  In certain circumstances, you may request that we limit the way in which we process your personal data — for example, while a correction request is being verified.

To exercise any of the above rights, contact our support team by email at support@okbae.net with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days. Identity verification may be required before we action any data-access or deletion request.

Section 7

Children's Privacy

okbae is an 18+ platform. We do not knowingly collect, process, or store personal data from any person under the age of 18. Our registration process includes age declarations and, where applicable, identity verification steps specifically designed to prevent underage individuals from accessing the platform.

If okbae becomes aware that personal data has been collected from a person under the age of 18 — whether through registration, a parent or guardian notification, or our own detection processes — we will take immediate steps to permanently delete that data and close the associated account. Any funds deposited by a person determined to be under 18 will be returned to the originating payment method after deducting any applicable processing fees.

okbae does not direct any marketing, advertising, or promotional communications toward individuals under the age of 18. All promotional content produced by okbae is targeted exclusively at adult audiences (18+) in Bangladesh and is designed with responsible gambling messaging included where appropriate.

Section 8

Changes to This Policy

okbae may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the structure of our platform. When we make material changes — that is, changes that meaningfully affect how we collect or use your personal data — we will notify registered users via email to their registered address and/or via a prominent notice on the platform, at least 14 days before the changes take effect.

Minor or administrative updates (such as correcting typographical errors, clarifying existing language, or updating contact details) may be made without advance notice. The "Last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how okbae handles your personal data.

All previous versions of this Privacy Policy are archived and available on request. If you would like to review a prior version, contact support at support@okbae.net with the specific date range you are interested in and we will provide the relevant archived version.